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Having difficulty with your Neat software or scanner? Search our knowledgebase for answers or contact our support team for assistance.

Please log in with your Help Center account or log in with your Neat account to see additional support options.

The Neat Company's email support system is changing! Over the next few days we'll be removing the need to remember a separate login for the support pages, and messages from our team will be much easier to read.

Start with a search below:

Live Support

Our Customer Support Center is open Monday – Friday 9:30AM to 5:30PM Eastern Time

Current NeatCare customers (including NeatCloud subscribers) can log in with their Neat account to find additional support options. Click here to log in.

Email Us

For Technical Support problems with your Neat scanner or software, click below to create a new Support Incident:

Technical Issues

For general Account or Billing needs, click below to create a new Account Incident:

Billing Issues

Other Resources

Download Neat software, or learn how to use your Neat product with the guides below.

Get Our Software Getting Started Guide