Skip Navigation

Troubleshooting Repeated Requests to Calibrate

Published 05/17/2012 04:49 PM   |    Updated 07/17/2013 04:00 PM

Every time I try use my scanner, I see a message asking me to calibrate.  Even if I calibrate, it asks me to calibrate again.  Help!

On Windows Vista and Windows 7 computers, some customers may experience scanning problems due to Windows security blocking access to Neat scanner folders.  This most commonly happens after running a Windows update.  When this occurs, the program cannot access the files it needs to successfully scan.  One of the most commonly blocked folders is the Calibration Data folder; this is the folder that contains the values that allow the scanner to create an image.  When the scanner cannot access these images, it assumes it is because they do not exist and need to be provided, hence the repetitious calibration message.  To resolve this issue, follow the steps below:

1) Unplug the scanner from the computer and close the Neat application.

2) Go to Start, then Computer. Double-click on the C:\ drive, then navigate to Users, then Public, and finally Public Documents

3) Locate the appropriate folder for your scanner in the list.  Look at the model number on the bottom of your scanner to know which model you have:



  • Neat ADF Scanner-- ND-1000
  • Neat ADF Scanner 2008 Calibration Data-- ADF-070108
  • Neat Mobile Scanner-- NM-1000
  • Neat Mobile Scanner 2008 Calibration Data-- NR-030108
  • 741-- SCSA4601EU


Once you have located your folder, right-click on it and choose Properties.



When the Properties window opens, click the Security tab at the top of the screen, and then press Edit.

In the Edit window, press the Add button.

If no names were listed in the Group or user names box, add the following names: Administrator, Administrators, Users , Everyone , and Your Username.


NOTE: When adding your user name, please type it exactly as it appears at the top of the Start menu.



After adding all the names you can, click on a name, then on the first checkbox to give Full Control to each name you just added. Do this for every name.


NOTE: Some names may already be added, checked and grayed out for some group names. In this case, just edit whichever ones you are able to manipulate.

After all have been given Full Control, click Apply and then OK

Plug the scanner back into a different USB port, open Neat and try scanning again.

Was this answer helpful?
Please tell us how we can make this answer more useful.

Live Chat Software
Live Chat Software
Contact Technical SupportContact Technical Support Click here to get help with a technical problem or error message.
Contact Customer ServiceContact Accounts & Billing Department Click here to get help with a billing or shipping inquiry.
Downloads and Product KeysDownloads and Product Keys If you have misplaced your product key or download, you may obtain a new one in this section of our website.