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Error: Double-Clicking the NeatWorks Icon Does Not Start NeatWorks

Published 06/06/2011 11:11 AM   |    Updated 07/18/2013 03:52 PM
This article refers to an older version of the Neat Company's software. Support for this version is no longer available.

Please download an up-to-date version of the Neat software from the Neat Download Center.

NeatWorks won't start when I double click the NeatWorks icon.  What should I do?


You double-click the NeatWorks icon on the taskbar or the desktop, but NeatWorks® does not start, and you see one of the following messages:

  • Missing Shortcut: Windows is searching for NeatWorks.exe. To locate the file yourself, click Browse.
  • NeatWorks has stopped working.


Usually these error messages mean that NeatWorks.exe is missing or in the wrong place on your computer. To resolve this issue, follow these steps:

  1. Unplug your scanner from your computer and close NeatWorks.
  2. On the System Tray at the bottom right of your Windows taskbar, right-click Neat Quick Scan, and then click Exit.
  3. Click Start, click Run (Start Search on Windows Vista or Windows 7), type services.msc, and click OK.
    Run dialog box
  4. In the Services console, right-click NeatWorks Database Controller, and then click Stop.
  5. If in step 4, NeatWorks Database Controller does not exist, open the following folder:
    • On a 32-bit computer: C:\Program Files\NeatWorks\exec
    • On a 64-bit computer: C:\Program Files (x86)\NeatWorks\exec
  6. In that folder, delete all the folders and files except bin and tools.
  7. Open the following folder: C:\Program Files\Common Files\The Neat Company\Setup
  8. Right-click NeatWorks Core files, and then click Repair.
  9. Restart your computer.
  10. If there is no NeatWorks icon on your desktop or taskbar, open C:\Program Files\NeatWorks\exec, right-click NeatWorks or NeatWorks.exe, click Create Shortcut, and move the shortcut to your desktop or taskbar.
    Creating a shortcut icon
  11. Double-click the NeatWorks.exe shortcut on your desktop or taskbar.
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