Click here for important information regarding compatibility with OSX 10.9 Mavericks.
Having difficulty with your Neat software or scanner? Search our knowledgebase for answers or contact our support team for assistance. Starting July 15th, some support resources will require you to log in to the Neat Help Center. Click here to learn more about your Help Center account.
Start with a search below:
Our Customer Support Center is open Monday – Friday 9:30AM to 5:30PM Eastern Time
Current NeatCare customers (including NeatCloud subscribers) can log in with their Neat account to find additional support options. Click here to log in.
For Technical Support problems with your Neat scanner or software, click below to create a new Support Incident:Technical Issues
For general Account or Billing needs, click below to create a new Account Incident:Billing Issues
Already have an open incident with our team? Check the status here:View My Incidents